Member Resources

Your one-stop-shop for Viva Medicare member resources and plan documents. Please use the menu on the right to navigate this page.

Plan Information

Viva Medicare has all-in-one plans that let you Enjoy Life without the worry. You might even save some money while you're at it.

Viva Medicare Formularies

Formularies (lists of covered drugs) offer members access to both generic and brand name drugs. The formulary includes prescription drugs in every therapeutic class and category. Please review the information in the formulary introduction to learn more about the Viva Medicare Rx drug benefit – including how to ask for an exception if your drug is not on the formulary, has a coverage restriction, or is covered as a non-preferred drug.

NOTE: Look up your medication in the index in the back. Then go to that page number to see the drug's tier. The amount you pay for drugs depends on which Viva Medicare plan you are on. Copays are listed in the front of your formulary.

The formulary may change during the year. Members can find information regarding any mid-year non-maintenance formulary changes to the printed formulary, as well as Prior Authorization and Step Therapy criteria, by looking below or calling Member Services. You can also review your monthly Part D Explanation of Benefits (EOB) to see which of the drugs you are currently taking are coming off the Viva Medicare formulary.

Formulary Search

* What plan am I on? Click Here

Pharmacy Directories

For plans that include prescription drugs, this booklet provides a list of Viva Medicare network pharmacies and includes some basic information about how to fill your prescriptions.

Provider Network

When you join Viva Medicare you choose one doctor to be your Personal Care Physician (PCP).

You will use the specialists and hospital associated with your PCP when you need medical care. This is called your Provider System.

The Viva Medicare Provider Systems are listed below. Click on a Provider System to see a list of doctors and hospitals who are in that provider system. You may also use the "Provider Search" feature below to search by a doctor's last name or specialty.

2017 Viva Medicare Me Provider Directory Brookwood Baptist Health System Physician Alliance
St. Vincent's East Provider Directory includes St. Vincent's East, St Vincent's Blount, and St. Vincent's St. Clair ONLY
Viva Medicare Me Provider Directory St. Vincent's Health System Physician Alliance

Doctor Search

Additional Plan Information

I am a member of...


View past and present issues of Enjoy Life by clicking the images below. In these newsletters you can learn:

  • How to get the most value out of your member benefits
  • Health and Wellness Tips
  • Healthy Cooking Recipes
  • Free Viva Medicare Member Events in Your Community
  • and much more!

Medication Therapy Management Program

Medication Therapy Management (MTM) is a patient-centered and comprehensive approach to help members understand their medications and use them safely.

The Medication Therapy Management (MTM) Program is not a covered benefit of Viva Medicare. Rather, it is a program available, at no additional cost, to members who meet certain criteria. You will be automatically enrolled in the Medication Therapy Management Program if you meet ALL of the following three (3) criteria:

2017 MTM Program Criteria
  1. Take eight (8) or more drugs from the following specific Part D drug classes:
    • Alpha Blockers,
    • angiotensin-converting-enzyme (ACE) inhibitors,
    • angiotensin II receptor blockers (ARBs),
    • antihyperlipidemics,
    • antihypertensives,
    • beta blockers,
    • bronchodilators,
    • calcium channel blockers,
    • diuretics,
    • inhaled corticosteroids,
    • insulins,
    • oral hypoglycemics,
    • digoxin,
    • hydralazine,
    • inhaled anti-cholinergics,
    • leukotriene receptor antagonist,
    • mast cell stabilizer,
    • nitrates,
    • vasodialators,
    • xanthines

  2. Have three (3) or more of the following long-term health conditions:
    • Asthma
    • Chronic Heart Failure (CHF)
    • Diabetes
    • Dyslipidemia
    • Hypertension

  3. Have an anticipated annual drug spend of at least $3,919.

The Viva Medicare MTM Program offers a Comprehensive Medication Review (CMR) for all eligible members either face-to-face or over the phone. Members who meet eligibility requirements will be automatically enrolled and sent an invitation letter welcoming them to the program. After receiving the invitation letter, you will be contacted by a partnering local pharmacy, an MTM call center, or a Viva Medicare pharmacist or nurse to schedule your medication review. A CMR takes about 30 minutes and is usually offered once each year. A specially trained pharmacist or nurse will review your medication history, including prescription and over-the-counter medications, and identify and resolve any medication issues. Confirmed medication-related problems and recommendations may be communicated to your prescriber. Upon completion of the CMR, you will be mailed a Medication Action Plan that provides steps you should take to help you get the best results from your medications, and a Personal Medication List that will help you keep track of your medications and how to use them the right way. You may obtain a blank copy of the Personal Medication List by clicking here.

You may choose to disenroll from the MTM Program any time during the year or you may decline individual services without having to disenroll from the program. In addition to the CMR, all MTM eligible members will also receive a Targeted Medication Review (TMR). The pharmacy claims of all members who qualify for MTM will be reviewed every three months to identify any new or persistent drug therapy problems, such as the presence of potential safety problems and/or gaps in care involving adherence to chronic medications and omissions in care. If the TMR analysis identifies any issues, then follow-up intervention opportunities are communicated to your prescriber(s) via fax or mail.

For more information on Viva Health Medicare MTM Program, please contact our member services department at 1-800-633-1542 or 205-918-2067, TTY users call 711. Hours are Monday-Friday, 8 a.m.-8 p.m. From Oct 1-Feb 14, seven days a week, 8 a.m.-8 p.m.

Viva Medicare 2017 Advantage Plan Service Area

Select a Viva Medicare Plan and find out what counties they are offered in

Viva Medicare 2017 Coverage Service Map

Select a Viva Medicare Plan and find out what counties they are offered in

The Viva Medicare Me plan is only available in Blount, Chilton, Jefferson, Shelby, St. Clair, Talladega, and Walker counties for 2017.

Not all Viva Medicare plans are offered in all counties in our 2017 service area. The county you live in will determine which plans are available to you.

Member Portal

The Viva Member Portal is your 24/7 secure member website for managing your account, accessing prior claims, requesting a replacement member card, and more. Access is free, easy, and secure!

Member Portal

Contact Us

Viva Medicare Member Services

Regular Hours: Monday-Friday, 8am-8pm
Extended Hours: (Oct 1 - Feb 14) 7 days a week, 8am-8pm
P: (205) 918-2067 or 1-800-633-1542
TTY Users Dial 711

Viva Health Welcome Center

417 20th Street North, Suite 100
Birmingham, AL 35203
Monday-Friday, 8am to 5pm
P: (205) 558-7466

Birmingham Cafe

833 Princeton Ave SW
POB III, Suite 110
Birmingham, AL 35211
Monday-Friday, 8am-4pm
P: (205) 785-5559

Hoover Cafe

1550 - K Montgomery Hwy,
Birmingham, AL 35216
(near Ellis Piano on Hwy. 31)
Monday-Friday, 9am-5pm
P: (205) 978-4911

Montgomery Cafe

2107 - B Eastern Blvd,
Montgomery, AL 36117
(across the street from Home Depot)
Monday-Friday, 9am-5pm
P: (334) 272-8882

Mobile Cafe

3071 Dauphin St.,
Mobile, AL 36606
Monday-Friday, 9am-5pm
P: (251) 380-2222

Grand River Cafe

6200 Grand River Blvd. E.
Ste. 438
Leeds, AL 35094
(next to Rue21)
Monday-Friday, 10am-6pm
Saturday & Sunday, 12pm-4pm
P: (205) 699-3040

Have a Question or Comment?

Submit your questions or comments below. A customer service representative will contact you as soon as possible.

*Required Fields



Contact Us

Toll-free: 1-888-830-VIVA (8482)
TTY users, call: 711
Monday - Friday, 8am-8pm CST
Extended Office Hours:
(October 1 - February 14)
8am - 8pm CST Seven Days a Week

We're here for you

If you have questions or complaints about your Viva Medicare plan or care that you have received, we want you to let us know right away.

You may also contact Medicare to file your complaint by clicking here and follow the instructions on the form. To find out information about the Medicare Ombudsman click here.

By clicking the links above you may be directed away from
© 2017 Viva Health, Inc. All Rights Reserved. Privacy Statement
H0154_mcdoc581r18A CMS Approved 11/14/2016
Last updated 06/27/2017


1Viva Medicare is an HMO plan with a Medicare contract and a contract with the Alabama Medicaid Agency. Enrollment in Viva Medicare depends on contract renewal. The benefit information provided is a brief summary, not a complete description of benefits. For more information contact the plan. Limitations, copayments, and restrictions may apply. Benefits, formulary, pharmacy network, premium, and/or co-payments/co-insurance may change on January 1 of each year. You must continue to pay your Medicare Part B premium. Premiums, co-pays, co-insurance, and deductibles may vary based on the level of Extra Help you receive. Other providers are available in the Viva Medicare network. Please contact the plan for further details.

2Viva Medicare Extra Value is available to anyone who has both Medical Assistance from the State and Medicare. Other providers are available in our network.

Viva Medicare complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.

ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-800-294-7780 (TTY: 711).

注意:如果您使用繁體中文,您可以免費獲得語言援助服務. 請致電 1-800-294-7780 (TTY: 711).