Health & Wellness Resources

Nothing is more important than your health and wellness.

Below you will find a number of programs and resources widely recognized for providing high quality services, assistance and information. From caregivers and mental health support to exercise and weight management assistance, we hope you find these resources as valuable as we do. Please bookmark this page for your future references.


VCare Program

The VCare program is available to qualifying Viva members at no additional charge. The VCare program provides members with a nurse who helps make it easier for them to follow their doctors' prescribed health care program. This results in healthier and more independent members. The focus of the VCare program is to foster medication adherence, increase self-management skills, increase member participation in their plan of care and improve outcomes while maintaining the member in the least restrictive setting.

If you are interested in participating in the VCare Program, please call:1-855-698-2273 or locally at 205-558-7660. TTY users please dial 711.

Member Health Topic Resources

Are you planning to have a test or procedure, but are unsure of what questions to ask your doctor? The American Board of Internal Medicine, along with Consumer Reports and more than 70 medical specialty societies, launched the Choosing Wisely® campaign with the goal of helping doctors and patients have informed conversations about what care is best for them and the right questions to ask their physician about when tests and procedures may be appropriate. To see and search a list of topics, along with information to help you discuss them, click here.

Why is Viva calling me?

Viva Medicare reaches out to our members for many reasons.

We want to help you maintain your health and make sure you’re getting the most out of your benefits. When you receive a call from Viva Medicare, it will be from one of our nurses, pharmacists, employees, or a trusted vendor. You may also receive an automated call from us. We will do the following things:

  • We will tell you Viva Medicare is calling you
  • We will tell you the reason we are calling you
  • We will provide you with a call back number

Viva Medicare will never ask you for your financial information on these calls. If you want us to contact you a different way or you are not sure that the call you are receiving is legitimate, you should call Viva Medicare Member Services at 800-633-1542 or 205-918-2067 (Monday-Friday, 8am-8pm).

Why is Viva Calling? Why is it important?

To give information about Health Screenings and services based on your age and/or health.

*A staff member from your PCP’s office may call as well as Viva employees.

We will help set up appointments that you need. In some cases, we may schedule an in-home visit.

The appointments will be for services like an Annual Check Up, Mammogram, Vision Screening, Colon Cancer Screening, Flu Shot, and/ or Diabetes tests.

If your PCP is hosting a “Viva Day”, you may be contacted to accept an appointment for your annual physical or, if diabetic, an eye scan.

To review you current medications to make sure you are taking the right medicines in the right way. We will also remind you when it is time to fill your prescriptions.

*CVS/Caremark may call you. They administer the prescription benefits on behalf of Viva Medicare.

We want to make sure that you are getting your medications on time and using them safely. In addition, the Centers for Medicare & Medicaid Services (CMS) requires Viva Medicare to complete medication review activities.

To speak with you about your general health

We are required to complete a Health Risk Assessment (HRA) on all new members and yearly for many members.

The HRA is a series of questions about your health. It helps us develop a care plan and determine if we have support services that you may need to stay healthy.

To check on you after you’ve been in the hospital or to help you manage a serious health issue.

We want to make sure you are doing well after coming home from the hospital. When we call we may ask about your medications, your doctor’s instructions after discharge, and your follow up appointments.

If you have a serious health condition or multiple chronic conditions, we want to help. We have a variety of different health professionals including nurses and pharmacists to make sure you’re getting the services you need.

To invite you to an event Viva Medicare is hosting.

We hold regular events for our members at our Viva Health Café locations. You can attend events such as a healthy cooking classes, exercise classes, bingo, crafts days, and much more.

To ask you about your satisfaction with Viva Medicare and your health status.

*The Centers for Medicare and Medicaid Services (CMS) or an electronic call from Viva

Each year CMS selects a sample of our members to ask about their satisfaction with Viva Medicare, our doctors, and other issues that may affect their health and well-being. This helps us address issues and understand how well we are serving you.

We do not know who CMS selects for these member surveys, but the results impact our Star Rating so we appreciate your participation in the surveys if you are asked.

Contact Us

Toll-free: 1-888-830-VIVA (8482)
TTY users, call: 711
Monday - Friday, 8am-8pm CST
Extended Office Hours:
(October 1 - February 14)
8am - 8pm CST Seven Days a Week

We're here for you

If you have questions or complaints about your Viva Medicare plan or care that you have received, we want you to let us know right away.

You may also contact Medicare to file your complaint by clicking here and follow the instructions on the form. To find out information about the Medicare Ombudsman click here.

By clicking the links above you may be directed away from vivamedicaremember.com
© 2017 Viva Health, Inc. All Rights Reserved. Privacy Statement
H0154_mcdoc581r18A CMS Approved 11/14/2016
Last updated 06/27/2017


Disclaimers

1Viva Medicare is an HMO plan with a Medicare contract and a contract with the Alabama Medicaid Agency. Enrollment in Viva Medicare depends on contract renewal. The benefit information provided is a brief summary, not a complete description of benefits. For more information contact the plan. Limitations, copayments, and restrictions may apply. Benefits, formulary, pharmacy network, premium, and/or co-payments/co-insurance may change on January 1 of each year. You must continue to pay your Medicare Part B premium. Premiums, co-pays, co-insurance, and deductibles may vary based on the level of Extra Help you receive. Other providers are available in the Viva Medicare network. Please contact the plan for further details.

2Viva Medicare Extra Value is available to anyone who has both Medical Assistance from the State and Medicare. Other providers are available in our network.



Viva Medicare complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.

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